If you are the owner of cleaning company, you are responsible for everything. You need to prepare your staff for their cleaning jobs. You need to give them all the needed cleaning supplies so they can perform their jobs. You need to provide cleaning buckets, disinfectant cleaners, glass cleaners, soap scum remover, chemical trigger sprayers, microfiber scrub pads, and many more. However, you also need to provide them the most valuable item so they can perform their jobs better. What is the most valuable item? It is motivation. Motivation is the general desire or willingness of someone to do something. It is the reason why someone is acting the way he does. It does not only apply for a cleaning business but to all businesses out there. It is the secret tool for your employees’ success and yours too.
When was the last time you motivated your employees? What are the ways to give them the motivation they need?
Why do you need to motivate your employees?
Employee motivation is a key factor to a company’s success. According to a Gallup study, disengaged employees are estimated to cost the United States between $450 billion to $550 billion. In tough jobs like facilities cleaning and maintenance, it is even more crucial to keep the workforce motivated so they give their best in their jobs.
How can you motivate your cleaning staff?
There are different ways in which you can motivate your employees in your cleaning business. These are quite simple ways but doing them will not just help you keep your employees, they will also give them the right motivation in their jobs.
- Provide gift incentives
Once in a while, reward your employees with small tokens of appreciation for a job well done. You can purchase gift cards from businesses where their work assignment is near. A cup of coffee from Starbucks or gift card from Walter mart will make your employee very happy. It may incur additional expense on your part but it will motivate your employee because he feels appreciated.
- Allow schedule flexibility
Give ample time to your workers to arrive in your work place. There isn’t much point reprimanding an employee who has to go home to attend to a sick child, unless it is happening every week. Empower your workers to focus on the quality of work rather than minor mistakes. However, you have to deal separately with employees who caused a lot of problems.
- Listen to your employees
A good leader is a good listener. Do you have the ability to listen to your employees’ issues and concerns? Do you ask them for suggestions or ways you can improve your cleaning business? Always find time to listen to your employees and carefully assess if you can address their issues and concerns. Listening to them will make them feel appreciated and will boost their confidence level as well.
- Empower them to be independent problem solvers
Once in a while your employees may commit mistakes. Instead of giving them the solution, empower them to solve the problem on their own. As long as there is no safety concerns involved, it can be one of the best ways to motivate them. It can actually give the employees more confidence to be entrepreneurial rather than rely on management to make and disseminate basic decisions that they can make on the spot.
- Quantify Success
Introduce service KPIs (Key Performance Indicators) to monitor performance with these service employee metrics:
- Engagement in the form of suggestions and commitment to tasks
- Keeping absences or sick days to a minimum
- Turnover rate in both retaining and finding good employees
- Participation in required training programs
Quantifying initiatives and performance gives both you and your employees the transparent tools to gauge performance and have a conversation when there is a disagreement.
- Find your potential leaders
In every maintenance team, there will always be natural leaders. Find them and train them. Natural and charismatic leader lead by example and develop great relationships with their co-workers. If these employees follow the rules and set these leaders as their goals, everyone will give their best in their jobs.